About the Role
We are supporting a leading financial services provider in their search for a Senior Administrator - Asset Data. This role is a great opportunity for an experienced professional to join a dedicated team responsible for the setup and maintenance of all assets under administration. The position also involves managing new product setups and undertaking key back-office tasks to ensure smooth operational processes.
The successful candidate will play a vital role in ensuring performance and quality standards are met, with a strong focus on customer care and service excellence.
Key Responsibilities:
- Process customer service requests in accordance with established procedures and guidelines.
- Liaise with fund houses and other relevant parties to obtain outstanding documents or information.
- Work closely with internal technical teams to resolve queries, ensuring proper redirection where necessary.
- Conduct thorough checks of own and team members’ work to maintain high-quality standards.
- Support continuous improvement initiatives by analysing errors and enhancing procedures to reduce risks.
- Maintain accurate and up-to-date procedure notes for the team, suggesting improvements where needed.
- Manage and distribute workload within the team to meet service standards and client expectations.
- Oversee the team mailbox, ensuring work is allocated efficiently and fairly.
- Ensure compliance with company policies and industry regulations.
- Deliver training and provide ongoing support to colleagues to enhance skills and understanding.
- Assist with project work and contribute to system improvements.
- Identify and escalate IT issues through appropriate channels, following up as necessary.
What We Are Looking For:
- Customer focused with a strong commitment to delivering service excellence.
- Strong communication skills with the ability to engage positively within the team and across the business.
- Takes ownership of decisions and delivers results.
- Able to work effectively within a team and support colleagues.
- Proactive approach to identifying and resolving challenges.
- Attention to detail to ensure accuracy and quality in all aspects of work.
- Flexible and adaptable, able to manage changing priorities.
Why Apply?
- Join a well-established and respected financial institution.
- Be part of a supportive team committed to continuous improvement.
- Gain valuable experience in a key operational role with career development opportunities.
If you are a motivated and detail-oriented professional with a passion for asset data management, we would love to hear from you.
Apply today or get in touch for a confidential discussion.